FAQs

Under what circumstances can I return products?

You can return your delivered product in the following circumstances: damaged where the product is broken or physically not working, or defective incorrect where the presentation is different on the website) incomplete where there may be missing parts ,Where stated explicitly, you can return on the basis of you no longer need the product or you have changed your mind because you do not like the product after opening the package eligible for selected products only

Do I need to pay for return shipping?

At the time of payment, you will be shown details of shipping charges, which are determined by the merchant.

How long will it take for my refund to be processed?

It will depend on a few factors. One is when the merchant receives your package to start processing payment. The table below shows general timelines on return shipping for your package size and weight - you will be notified at time of returns what your package falls in.

Why would my returns not be refunded?

The following reasons for being declined include: a) incorrect product returned b) missing parts or freebies c) damaged or incomplete product and/or packaging, where it was in good order when sent d) you have missed the return deadline.